Terms and Conditions
Last updated: June 2026
Welcome to Marco Aurélio – São Miguel Tours. By booking a tour, transfer, or transportation service with us, you agree to the following Terms and Conditions.
1. Company Information
Marco Aurélio – São Miguel Tours provides guided tours, transportation, and tourism-related services on São Miguel Island, Azores, Portugal.
2. Reservations and Payments
Reservations may be made through our website, partner platforms, or direct contact. All bookings are subject to availability and are only confirmed upon receipt of a confirmation email or message.
Payment terms will be communicated during the booking process and may vary depending on the service booked.
3. Pick-Up and Meeting Points
Customers are responsible for being present at the agreed pick-up location at the scheduled time.
We recommend arriving at least 5 minutes before the scheduled pick-up time.
If a customer is not present at the agreed location and time, we will make reasonable efforts to contact them. Significant delays may result in cancellation of the service without refund.
4. Cancellations and Refunds
Cancellation policies:
- Cancellations made more than 24 hours before the scheduled service are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled service are eligible for a 50% refund.
- No-shows are non-refundable.
If a tour is cancelled by Marco Aurélio – São Miguel Tours due to operational reasons, safety concerns, or unforeseen circumstances, customers will be offered an alternative date or a full refund.
5. Weather and Safety
The weather in the Azores can change rapidly. Tours may be modified, postponed, or cancelled when weather conditions, road conditions, or safety concerns make it necessary.
The final decision regarding the operation of a tour rests with Marco Aurélio – São Miguel Tours and is made with the safety of all participants in mind.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information.
- Following the instructions provided by the guide or driver.
- Respecting local laws, regulations, and other participants.
- Informing us of any mobility restrictions or special requirements before the tour.
We reserve the right to refuse service to any person whose behaviour is unsafe, disruptive, abusive, or places other participants at risk.
7. Liability
While we take precaution to ensure the safety and quality of our services, participation in tours and outdoor activities involves inherent risks.
Marco Aurélio – São Miguel Tours shall not be held responsible for:
- Personal injury resulting from circumstances beyond our reasonable control.
- Loss, theft, or damage to personal belongings.
- Delays caused by traffic, weather, road conditions, natural events, or other circumstances beyond our control.
Our liability is limited to the value of the service purchased, except where otherwise required by applicable law.
8. Personal Belongings
Customers are responsible for their personal belongings at all times.
Any items left in our vehicles will be kept, when possible, and returned upon arrangement, but we cannot guarantee recovery of lost items.
9. Photography and Marketing
Photographs may occasionally be taken during tours for promotional purposes.
We always ask our customers whether they wish to appear in photographs and whether they consent to the publication of those photographs on our website and social media platforms.
10. Privacy
Any personal information collected during the booking process will be used solely for the provision of our services and in accordance with applicable data protection laws.
We do not sell or share customer information with third parties except where necessary to provide the booked service or comply with legal obligations.
11. Governing Law
These Terms and Conditions are governed by the laws of Portugal.
Any disputes arising from the use of our services shall be subject to the jurisdiction of the Portuguese courts.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us through the contact details provided on our website.
Customers may submit complaints, suggestions, or compliments through the Portuguese Complaints Book system, available upon request and online in accordance with applicable legislation.
